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Email: info@thepixieprints.com
The Pixie Prints Limited Editions
All products that are The Pixie Prints Limited Editions are identified on the product detail page. If for any reason you are not satisfied with your purchase of a Pixie Prints Limited Edition, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded and return shipment costs are the responsibility of the customer.
If you do decide to return your Pixie Prints Limited Edition, please follow these instructions:
- Email info@thepixieprints.com with your order number and specific reason for the return.
- Pixie Prints will get back to you with a Return Merchandise Authorization number (RMA#), and a prepaid return shipping label. The cost of the shipping label will be deducted for your refund amount.
- Pack the artwork back in the original tube with the Return Authorization form as well as all of the packaging materials and certificate of authenticity that was included in the package. No return will be accepted without the proper paperwork and the works need to be returned in perfect condition in their original packaging to qualify for returns.
- Ship it back to us at our office:
The Pixie Prints
3614 Berry Dr.
Studio City, Ca. 91604
For Damaged Prints
In the unfortunate event that your order arrives in less than satisfactory condition, simply take one digital photo of the item and one of the shipping container it arrived in, then attach the photos to an email and send to info@thepixieprints.com. A Pixie Prints representative will get back to you in 5 business days on how to proceed with your order.
For all other issues, please contact customer service at info@thepixieprints.com.
